PT Fitness First Indonesia

Fitness First Indonesia, every day we make a difference to our members, sometimes it’s very small. Other time it’s big. Either way, we help improve the lives of people of all background, ages, shapes, and sizes. It’s great feeling to know you’re part of it, whichever Job you do. We reward and recognize everyone for, their hard work, and there’s plenty of training, support, and the opportunity for career progression.

Fitness First is the leading global operator of fitness clubs with more that 1,4 million members in 540 clubs across 19 countries

Front of House Manager
(Jakarta Raya)

Responsibilities:
• Interface with members on a daily basis, provide quality member service, identify member needs and retain members.
• Handle member complaints in a professional manner and tinely manner.
• Inspect and review Hey manager process.
• Carry out SAVE process and handle cancellation requests with the objective of achieving set goals.
• Active participation in planning and execution of member activities.
• Conduct and manage effective service calls to members.
• Inspect and review daily collections process.
• Ensure the club facilities are well maintained and operations are smooth.
Requirements:
• High level of motivation, self driven, result and target orientated.
• Having experience minimum 3 years Senior Guest Relation at 4 star hotel
• Keen for a new experience, responsibility and accountability.
• Mature, credible and comfortable in dealing with any service situations and working with other club team members.
• Ambition for new skills training and future growth.
• Strong proven sales and service skills would be of benefit.
• Having 5 star customer service attitude

Please send your complete resume not later than 14 days after this advertisement to:

id.hr@fitnessfirst.co.id